Ready to ship in 3-5 business day from South Africa
- All Audrey Jewellery pieces are handcrafted in South Africa.
- Some pieces are made to order. Pieces made to order take 2 to 4 business days to process.
- Ready made items take 1 to 3 business days to process.
- Processing time excludes weekends and South African holidays
- Orders are sent in a protective bubble envelope with a tracking number and insurance in the rare event that the item goes missing during transit (has yet to happen).
- We will try everything possible but we are not responsible for lost, stolen or damaged orders.
- Free shipping via the South African Postal Service ( delivery takes between 14 - 21 working days)
- DHL Courier (takes between 3 - 5 working days) costs $30
- We would recommend using DHL Courier for faster delivery of your order.
- A physical address and a contact number is required for all orders placed online
We do not offer refunds but can assist with an exchange if the below has been adhered to:
- Exchanges are only possible with a receipt
- Exchanges may only be done within 14 days of order delivery
- Jewellery being returned for an exchange, must be unworn and not damaged
- Customers are liable for postage when returning the item
Please mail the item back within 14 days of product delivery. We will exchange items once we've received them. Shipping costs are the responsibility of buyers, and will not be be refunded.
All returns must be sent to the following address:
249 Beach road
For further information about exchanges or to initiate an exchange please contact us using the contact form on our store page.
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- Store Name: Audrey Jewellery
- Seller: Audrey Jewellery
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