FAQs

ANNOUNCEMENT: Orders are shipped via USPS First Class, 1 to 3 day shipping however, USPS is currently experiencing delays with some shipments due to the COVID-19 crisis. 
 
What is Ricafrica?
Ricafrica is an online retailer for authentic African goods and a curater of African-inspired experiences.
     
    Where do products sold on Ricafrica come from?
    Each and every item sold on Ricafrica.com was made in Africa. If you want to learn more about the seller of item, information may be found in the product description, if available.
       
      Where do orders ship from?
      Orders ship from the US. Exceptions may occur for custom or backorders. Orders can also be picked up in Hyde Park, Chicago. Please contact us at info@ricafrica.com about order pick ups before placing your order.
       
      Where do you ship?
      We only ship within the US ($3.99 1-3 day flat rate shipping) and Canada ($12.99 7 -14 day flat rate shipping), however, exceptions can be made. Please contact us if you want to place an order that will be shipped somewhere other than the US or Canada. 
         
        How do I place an Order?
        Placing orders on Ricafrica.com is quick and easy. Browse our catalogue and add anything you want to purchase to your cart. When you are ready to checkout, click on the shopping bag in the top right corner and select “checkout”. Fill in all the required information the click on “Proceed to Paypal” to complete the payment for your order. You do not have to have a PayPal account. Follow prompts from Paypal to complete your order. Once your order has been placed you will receive an email to the email address you provided for your account.
           
          Do I need an account to place an order?
          Yes, you need a Ricafrica account to place an order. When checking out you will be prompted to sign in or register for an account.  
             
            Does Ricafrica ship internationally?
            Currently, sellers on Ricafrica.com only ship to buyers in the United States. Sign up for our newsletter for updates on shipping destinations.
               
              How long will it take to get my package?
              Orders are typically processed within 1 to 3 business days then shipped using USPS first-class mail which will take another 1 to 3 days before delivery. We only ship to the US and Canada. Please sign up for our newsletter to be notified when we begin shipping to other destinations.
               
               
              PAYMENT INFORMATION
               
              What payment methods are accepted?
               
              Ricafrica accepts the following payment methods: Paypal, as well as, Visa, Mastercard, American Express and Discover Debit and Credit Cards.
               
              Is buying on Ricafrica.com safe and secure?
              All transactions are processed by PayPal. PayPal helps keep your transactions secure by not sharing your full financial information with Ricafrica.com. PayPal encryption helps keep your online transactions guarded from start to finish.
               
              ORDERS AND RETURNS
               
              How Do I Track My Order?
              We will notify you when your order ships. They will also provide a tracking number when applicable.
              How Can I Cancel, Exchange, Return or Change My Order?
              Please send us an email at info@ricafrica.com. Ricafrica does not pay for return shipping costs.
               
              Who should I contact if I have any queries?
              Please contact us if you have any issues. We will do our best to resolve any problems you may have.