Answers to your Questions
HOW RICAFRICA.COM WORKS
What is Ricafrica?
Ricafrica is an online marketplace for authentic African goods.
Where do products sold on Ricafrica come from?
Each and every item sold on Ricafrica.com was made in Africa. Some of the products are sold directly by the manufacturers of the items. The other products are sourced and sold by Ricafrica.com. If you want to learn more about the seller of an item, click on the “Seller Info” tab that you will find on every product page. Products descriptions may also include additional information.
Where do products ship from?
All products ship from the US, unless otherwise stated on the product description page. Orders can also be picked up in Hyde Park, Chicago. Please contact us at firstname.lastname@example.org about order pick ups before placing your order.
How do I place an Order?
Placing orders on Ricafrica.com is quick and easy. Browse our catalogue and add anything you want to purchase to your cart. When you are ready to checkout, click on the shopping bag in the top right corner and select “checkout”. Fill in all the required information the click on “Proceed to Paypal” to complete the payment for your order. You do not have to have a PayPal account. Follow prompts from Paypal to complete your oder. Once your order has been placed you will receive an email to the email address you provided for your account.
Do I need an account to place an order?
Yes, you need a Ricafrica account to place an order. When checking out you will be prompted to sign in or register for an account.
Does Ricafrica ship internationally?
Currently, sellers on Ricafrica.com only ship to buyers in the United States. Sign up for our newsletter for updates on shipping destinations.
How long will it take to get my package?
Shipping and handling times vary by seller. For information about shipping review the “SHIPPING” tab on product pages.
What Payment Methods Are Accepted?
Ricafrica accepts the following payment methods: Paypal, as well as, Visa, Mastercard, American Express and Discover Debit and Credit Cards.
Is buying on Ricafrica.com safe and secure?
All transactions are processed by PayPal. PayPal helps keep your transactions secure by not sharing your full financial information with sellers, including Ricafrica.com. PayPal encryption helps keep your online transactions guarded from start to finish.
ORDERS AND RETURNS
How Do I Track My Order?
Sellers will notify you when your order ships. They will also provide a tracking number when applicable.
How Can I Cancel, Exchange, Return or Change My Order?
Sellers set their own cancellation, exchange, return and order change policies. To learn more about these policies review product descriptions and the “SHIPPING” tab on product pages.
How Can I Return a Product?
If your seller accepts returns please contact us so we can work with you to process your return. To determine if you can return a product, go to the product page and click on the “shipping” tab to see return policy.