Buying on Ricafrica.com

Ricafrica.com is currently in the beta testing phase.. Consequently, purchases are currently limited to those whose shipping address is in the United Stated of America. Upon the completion of our beta phase, we will officially launch Ricafrica.com. Once officially launched, Ricafrica will support buyers from different parts of the world.  

Buying goods on Ricafrica.com is very easy:

  1. Browse Ricafrica’s catalogue of goods for sale or search for specific items
  2. Add items you want to purchase to your cart
  3. Provide order details including payment information
  4. Submit order
  5. Look out for your package in the mail.

Be sure to familiarize yourself with Ricafrica’s Terms and Conditions, as well as, the terms and conditions of each seller from whom you are purchasing goods. Seller’s terms and conditions can be found on a listing page or on the store page of the seller.

FAQs

Below are some frequently asked questions by buyers:

When buying products on Ricafrica, who am I buying from?

Unless otherwise mentioned, when you purchase a product on Ricafrica, you are not buying directly from Ricafrica, but from an independent seller. Ricafrica is not a part of the transaction. Each seller on Ricafrica has different shop policies, processing times, and shipping methods, which are typically noted in listing descriptions.  Sellers must abide by Ricafrica’s terms and conditions, however, Ricafrica does not pre-screen sellers and does not guarantee or endorse any items sold on Ricafrica or any content posted by sellers. Buyers and visitors to Ricafrica.com can, however, confidentially notify Ricafrica if a seller violates Ricafrica terms and conditions.

What are the payment options?

Ricafrica.com uses the Paypal gateway to complete payments. You can pay with  your PayPal account, your bank account, or with a credit card.

Is Ricafrica’s payment platform secure?

Yes. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won’t receive sensitive financial information like your credit card or bank account number. This way, you don’t have to worry about paying people you don’t know. Learn more from Paypal.

How long will it take to receive my order?

Processing and shipping times vary depending on the seller and the type of shipping you use. All sellers must include this information in the description of the items the are selling.

Can I return or exchange my order?

Maybe, it depends on the seller’s terms and conditions. These can be found in the list description.

What if I don’t receive my order or it is not what I expected?

In the event that your purchase from a seller does not go as expected, you must attempt to resolve the issue/s with the seller directly through the message board. If you’ve reached out to the seller and haven’t heard back, or if you’re unable to resolve your issue together, you can file what’s known as a “case.” Our customer service agents will then assist you to resolve the issue.